Tanzania Global Technology Officer (LAC)
Save the Children International has an exciting opportunity for a Global Technology Officer (LAC) to join our global team.
Team and Job Purpose
To provide technical support for Centre staff across the globe.
As a member of the Centre Technology support team, the role holder will be responsible to deliver core user focused IT services to Centre staff globally.
Job Title: Global Technology Officer (LAC)
Reports To: Centre Technology Lead/Manager
Work Pattern: Hybrid/Remote with flexible working options available
Contract Length: Permanent
Grade: P1
Location: LAC – Preferred Colombia, other existing SCI office location in the LAC Region may be considered. For a full list of locations that Save the Children International can hire in, please visit: Hiring Locations
Time Zone (that the role holder must be available to work in): LAC Region Time Zones (UTC/GMT -3.5 hours or more)
Right to Work: The successful candidate must possess the unrestricted right to work in their current or preferred location for the duration of employment
International Travel Requirements: Yes, up to 5%
Budget Responsibility: None
People Management Responsibility: None
Principle Accountabilities
• Provide comprehensive end-user support to Global Centre staff working outside the London office, ensuring the effective operation of laptops, mobile devices, applications, and productivity tools.
• Establish and manage strong networked relationships between country offices and Global IT teams, fostering collaboration and partnerships.
• Ensure the secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
• Support country office IT staff by providing guidance, tools, and resources necessary to uphold IT standards and resolve common issues.
Experience and Skills
1. Experience in providing end-user IT support, including troubleshooting hardware and software issues with strong knowledge and experience of Windows operating systems, Microsoft Office 365; including Teams, SharePoint, and OneDrive.
2. Strong problem-solving and troubleshooting abilities with a focus on user satisfaction delivered with empathy and patience in understanding and addressing user concerns.
3. Excellent communication skills, both written and verbal, for effective collaboration with diverse teams and customers.
4. Experience in managing user accounts and permissions in a Windows Active Directory and Azure environments.
5. Experience of current IT Service Management methodologies such as ITIL processes, ideally with certifications in ITIL and Microsoft technologies.
6. Ability to work independently and manage time effectively while handling multiple priorities.
7. Experience in developing and documenting IT processes and standard operating procedures.
8. Experience of secure and efficient delivery of IT services across country offices and technology hubs, adhering to IT controls as defined in the Country Office Operating Model.
Education and Qualifications
Essential
• Bachelor's Degree in Computer Science, Information Technology, or a related field: Equivalent experience may be considered in lieu of formal educational qualifications.
Desirable
• Relevant Certifications (optional but preferred): Certifications such as CompTIA A+, Microsoft Certified Professional (MCP), or ITIL Foundation can be advantageous for the candidate
Working at Save the Children International
Save the Children is the world's leading organisation for children, employing ~25,000 staff. We save children's lives. We fight for their rights. We help them fulfil their potential. Through our work in 116 countries, we put the most deprived and marginalised children first.
We know that great people make a great organisation, and that our employees play a crucial role in helping us achieve our ambitions for children. We value our people and offer a meaningful and rewarding career, along with a collaborative and inclusive environment where ambition, creativity, and integrity are highly valued.
The work here is challenging but is also immensely rewarding. At Save the Children, you will be in good company, working with talented, like-minded individuals who are determined to ensure that all children survive, learn, and are protected. Your contribution will help ensure children's voices are heard at the highest levels, and that we achieve our global strategy, Ambition for Children 2030, and reach every last child.
Diversity, Equity and Inclusion and Equal Opportunities
DEI is core to our vision, values and global strategy. Save the Children is committed to creating a truly diverse, equitable and inclusive organisation, and one which will support us in our vision to ensure every child attains the right to survival, protection, development, and participation.
We are committed to equal employment opportunities, regardless of gender, sexual orientation, race, colour, ethnic origin, nationality, disability, marital or civil partnership status, gender reassignment, pregnancy and maternity, caring or parental responsibilities, age, or beliefs and religion. We are committed to diversifying our staff to better represent the communities we serve and actively welcome underrepresented groups to apply.
Reasonable adjustments will be made should any candidate invited to interview require this.
Application Information
Please attach a copy of your CV and cover letter with your application. A full copy of the role profile can be found here via the job listing. It is recommended that you save a copy of the role profile as it will no longer be available after the advert closes.
Applications will be reviewed on a rolling basis and the job advert may be closed earlier than advertised subject to the volume of suitable applicants. Please submit your application at your earliest convenience to avoid disappointment.
Our recruitment process:
- Application review by our recruiting team based on your CV and cover letter
- Two-stage competency-based interviews with the hiring team
- Some recruitment may include an additional assessment or case study stage, or a third stage interview
- If successful, you will receive a conditional offer of employment, followed by your contract subject to passing background checks
We need to keep children and adults safe so our selection process includes rigorous background checks and reflects our commitment to the protection of children and adults from abuse. All employees are expected to carry out their duties in accordance with our Code of Conduct and all policies and procedures relating to Anti-harassment, Health and Safety, Safeguarding, and DEI and Equal Opportunities.
Save the Children does not charge a fee at any stage of the recruitment process.
